ππππππππππβ’ Β· AFTER-PURCHASE RECORD
Return & Refund Policy
This policy explains return eligibility, return requests, return shipping responsibility, refunds, product issues, and cancellation requests for purchases made through cressaline.com.
01 / WINDOW
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
02 / ELIGIBILITY
Return Eligibility
To qualify for a standard return, an item should generally:
Be unused and in original condition.
Include original parts and accessories.
Include original packaging where reasonably possible.
Include valid proof of purchase.
03 / REQUEST
How to Request a Return
Before returning an item, contact service@cressaline.com.
Please provide:
Your order number.
The item you wish to return.
The reason for the return.
Photos or videos where relevant.
04 / ADDRESS
Return Address
Please do not automatically send returns to our business registration address.
After approval, customer support will provide the appropriate return address and instructions.
05 / COST
Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping costs.
For damaged, defective, incorrect, incomplete, or materially misdescribed items, we will provide an appropriate solution.
06 / INSPECTION
Return Inspection
Returned items may be inspected after receipt to verify applicable return requirements.
07 / REFUND
Refund Timing
Approved refunds are issued to the original payment method.
Refund processing generally takes 5β10 business days.
08 / PRODUCT ISSUE
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the description, contact us as soon as possible.
09 / CANCELLATION
Order Cancellation
If you wish to cancel an order, contact service@cressaline.com promptly.
Cancellation cannot be guaranteed once fulfillment or shipment has started.
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