Return & Refund Policy

Return & Refund Policy

Business Information
BRAND NAME
π’„π’“π’†π’”π’”π’‚π’π’Šπ’π’†β„’
LEGAL COMPANY
Shenzhen Pinglai Technology Co., Ltd.
OWNER
Hu Pingping
UNIFIED SOCIAL CREDIT CODE
91440300MAEEQHXA5F
BUSINESS ADDRESS
Room 902, No. 20 Zhong'an Road,
Anle Community, Xin'an Subdistrict,
Bao'an District, Shenzhen,
Guangdong Province, China
EMAIL
service@cressaline.com
π’„π’“π’†π’”π’”π’‚π’π’Šπ’π’†β„’ Β· AFTER-PURCHASE RECORD

Return & Refund Policy

This policy explains return eligibility, return requests, return shipping responsibility, refunds, product issues, and cancellation requests for purchases made through cressaline.com.

01 / WINDOW

Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02 / ELIGIBILITY

Return Eligibility

To qualify for a standard return, an item should generally:

  • Be unused and in original condition.
  • Include original parts and accessories.
  • Include original packaging where reasonably possible.
  • Include valid proof of purchase.
03 / REQUEST

How to Request a Return

Before returning an item, contact service@cressaline.com.

Please provide:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos or videos where relevant.
04 / ADDRESS

Return Address

Please do not automatically send returns to our business registration address.

After approval, customer support will provide the appropriate return address and instructions.

05 / COST

Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs.

For damaged, defective, incorrect, incomplete, or materially misdescribed items, we will provide an appropriate solution.

06 / INSPECTION

Return Inspection

Returned items may be inspected after receipt to verify applicable return requirements.

07 / REFUND

Refund Timing

Approved refunds are issued to the original payment method.

Refund processing generally takes 5–10 business days.

08 / PRODUCT ISSUE

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the description, contact us as soon as possible.

09 / CANCELLATION

Order Cancellation

If you wish to cancel an order, contact service@cressaline.com promptly.

Cancellation cannot be guaranteed once fulfillment or shipment has started.